(hereinafter also the General Conditions or CGC):
On the one hand, the supplier of the products, VIZITIO, SL, whose trade name is VIZITIO (hereinafter also the provider), with registered office at Avda. Ernest Lluch, 32 5o 4a, 08302 Mataró, NIF B56376411, telephone number customer service 937023217, and email: hello@vizitio.com, being the owner of the website www.vizitio.com sets out the contractual document that will govern the contracting of products through the reviewed website.
And on the other hand, the User – Client (hereinafter the User), registered on the website using a username and password, over which it has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.
BOTH ACCEPT this document, and implies that the user:
This document can be printed and stored by Users.
The provider makes the e-mail address hello available to them@vizitio.com to raise any questions about these conditions.
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider's website www.vizitio.com.
The provider reserves the right to unilaterally modify these General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, these general conditions must be consulted before purchasing the products.
It is advisable that you keep a copy of the data contained in the purchased products. VIZITIO, SL is not responsible for any loss of data, files or any damage resulting from a failure of backup by the User of the data contained in the purchased products such as memory cards.
VIZITIO, SL is not responsible for the consequences that may result from improper use of the products for sale on the website.
The civil liability of VIZITIO, SL for the products supplied is limited to the amount thereof, the user renounces to claim any responsibility to VIZITIO, SL for any reason in any case of dissatisfaction with the products purchased on the website www.vizitio.com, as well as possible failures, slow access or errors in accessing the website, including loss of data or other types of information that may exist on the computer or network of the user who accesses the website www.vizitio.com.
VIZITIO, SL is a company specialized in intermediation for the remote sale of products related to recreational and sports activities from third-party suppliers and partners.
2.1 Area of application: The purpose of this contract is to regulate the contractual purchase-sale relationship born between the provider and the user at the time the user accepts these purchase conditions during the online contracting process by checking the corresponding box. These GTC will apply from the day the order is placed.
The contractual sales relationship involves the delivery, in exchange for a specific price publicly displayed through the website, of a specific product.
2.2 Territory of application: The www.vizitio.com virtual store is active for everyone.
2.3 Ability to hire: In order to place an order you must be of legal age and have the capacity to contract.
2.4 Customer acceptance: Validation of an order through the web www.vizitio.com It is done by email and also implies automatic acceptance of the GTC. These conditions are available on the website www.vizitio.com or, if you wish and request, we can make it available to you by email.
2.5 Modification of the General Contracting Conditions: VIZITIO, SL reserves the right to make changes and/or modifications to these GTC. We advise our clients to review them regularly. In the event that these changes or modifications are introduced after an order has been placed, the conditions in force on the date on which said order was placed will apply.
3.1 Price publication: The prices of the products are those shown on each product on our website www.vizitio.com.
3.2 Product information: The information contained in our advertising, brochures, other written material, on our website or provided to you constitutes an invitation to make a purchase. The contents of www.vizitio.com They are constantly renewed and updated to offer our clients the most complete and detailed information possible. All contractual information present in www.vizitio.com are shown in the Spanish language (Castilian) and communication with clients and users, as well as the formalization of the contract, will be carried out in this language, although, if the client so wishes, it can be done in another language, always indicating it before starting the process. hiring procedure.
3.3 Availability of the product(s): There may be occasions when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, the product in question will be visible, but not available for purchase.
3.4 Orders 24 hours a day, every day of the year: The order reception schedule is twenty-four (24) hours, three hundred and sixty-five (365) days a year. All orders will be processed from the moment they are paid.
3.5 Fraud: Yeah VIZITIO, SL suspects or detects any anomaly or fraud, reserves the right to cancel the transaction for security reasons.
You can select an activity from among the different specialties and modalities. Once selected, the user will find its description, the place and geographical area in which it will be developed and the provider responsible for it. All activities are priced per person. To purchase the activity you must first register on the platform with a username and password.
To register on the platform you can do so as a new user or access with your Google profile. Once inside the profile you will see the selected activity reflected on the screen. To complete the purchase you will be redirected to a payment gateway. In the case of having a discount code, you will have the possibility of entering the code that will be applied to the total order placed.
Once the payment has been made, you will receive a confirmation email. You can check within your profile that the activity is confirmed and available on the calendar.
The contracted activity reservations will be subject to the modification and cancellation conditions of each of the suppliers/partners.
In any case, the provider's contracting platform will inform the user, once the contracting procedure is completed, via email regarding all the characteristics, price, contracting date and delivery times of the purchased product.
If you have any questions, you can contact our Customer Service through any of the methods provided on the website. www.vizitio.com.
PURCHASE AS A GUEST
This website does not allow purchasing as a guest so, in any case, you must create a registered user profile.
Product reservations
5.1 Vizitio provides the Platform through which you may enter into a contract with a third-party provider of a Product (“Supplier”). Vizitio is not a supplier of any Product, so the supply of the contracted activity will be subject to the conditions stipulated between you and its Supplier. Vizitio acts as an intermediary agent between the user and the Provider.
5.2 If you purchase an activity, it is subject to the terms and conditions established by the Supplier and any rule or policy that is directly related to the type of product chosen.
The user assumes the risk in his interactions with the Providers and, in this regard, Vizitio assumes no responsibility with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any Provider or for personal injury, death, damages to property or other damages or expenses resulting from your participation in activities conducted by contracted third parties.
5.3 Vizitio is not a travel agency and does not provide nor is it a supplier of any Experience. Although Vizitio Members may rate and review certain Products based on their own experiences, Vizitio does not endorse or recommend any specific Product. Vizitio is not responsible for the accuracy or completeness of any information obtained from Providers and/or posted on the Website.
5.4 By contracting an activity, the user guarantees that he is at least 18 years of age, that he has sufficient legal capacity to enter into contracts and to use the Services and purchase the Product and guarantees that all the information he provides is true. and precise. You further agree that you will use the Platform to make legitimate Reservations for yourself and/or for other persons on whose behalf you have legal authority to act.
Once the user has placed the order for the Product, after verification of the payment order by Vizitio, they will receive an email to the email provided at the time of registering as a user of the Vizitio platform. email in which the reservation made will be confirmed. Within the same email you will obtain general information about the activity, the expiration period of the activity and a link to download the Voucher for the same activity in PDF format, which you must display before entering the venue or the place where it is practiced. The user will have the data of the place where the contracted activity takes place, the day, the year and the time.
In the same confirmation email the user will receive the invoice for the purchase made.
The user may also access the cancellation policy as stated in the documentation of terms and conditions for purchasing products and services, located on the same website.
7.1 All prices displayed in the store www.vizitio.com They include VAT in force at the time of purchase. All prices listed on the website are valid and will be expressed in Euro (€) currency.
7.2 TAX ON VALUE ADDED: In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the products will be understood to be located in the territory of application of the VAT. Spanish. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.
7.3 The user will receive the invoice for the order in paper within the packaging or shipping box of the products purchased to the delivery address. In the event that the user has a preference for the electronic invoice, consent must be given for its sending to the email provided.
7.4 The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the contract. In cases of promotions of limited duration, the promotion discount will be applied as long as the order has been registered during the promotion period.
7.5 The price of each Product will be quoted per person, unless otherwise specified.
7.6 Vizitio reserves the right to change the prices and rates of activities on its website.
7.7 The Activity and Experience Provider will determine the services included in each of its rates.
7.8 For any information about the order, the User may contact the Vizitio customer service telephone number or via email to the address provided for customer service.
Below we detail the available systems:
8.1. When you contract an activity or Experience, Vizitio carries out intermediation functions by collecting payment for it on behalf of the Provider. Activities and Experiences must be paid in full by credit or debit card. For better verification by the user, the recipient of the payment will appear indicated on the bank statement under the name of Vizitio.
Payment processing
8.2 Subject to these Terms of Use, payment processing services for Services promoted through the Vizitio portal are provided by Stripe Technology Europe, Limited.
To carry out the transaction and payment through Stripe: The user must have a valid credit or debit card. The operation is formalized at the time of placing the order without the need to be registered on this platform and through the payment form where you must specify all the digits of the card number, expiration date and CVV code. We only accept payments with secure cards in which your identity as the cardholder is authenticated.
Modifications or cancellations made by you
9.1 Once you have purchased a Product, you will not be able to cancel or modify the Booking for a refund, unless otherwise specified in the terms and conditions applicable to that Product.
9.2 The standard cancellation policy allows you to request a change and/or cancel a Reservation up to 24 hours before the Reservation start time. If the Experience does not have an explicit start time, the deadline to request a change or cancel the Reservation will generally be 11:59 p.m. two days before the start date. Hours are calculated according to the Experience's time zone. In any case, the Supplier's cancellation policy must be followed.
9.3 If a product is designated as “Non-refundable” or a similar message (including, but not limited to, all group bookings made through our Group Bookings Department), it will not be refundable and will not be possible change or cancel it after making the Purchase and Reservation. A minority of Products have different cancellation policies. In all cases, you must consult the cancellation policy included in the corresponding Product profile at the time of making the Reservation. This policy is what establishes and applies the cancellation and refund conditions.
9.4 Requests to modify and correct a Reservation, including requests to change dates (collectively, “Change Requests”) must be made online through the “Reservations” section of the Website; and (b) if it is possible to implement a Change Request, Vizitio will not charge a fee for doing so, provided that we receive the request within the deadline specified in the Product profile. Please note that a Provider may charge a fee to handle a Change Request; in such circumstances, you will be required to pay such fee in order for Vizitio to successfully process your Change Request.
9.5 Vizitio will process all Change Requests based on availability and acceptance by the applicable Supplier. Vizitio does not guarantee that a Change Request will be successful. To the extent the Supplier is unwilling or unable to accept such Change Request, your right to a refund (if applicable) will be governed by the cancellation conditions of your Booking.
9.6 If you use a promotional code or accept a discount or reduced price during the checkout process for a Reservation, such discount or reduced price may be invalidated if you make a Change Request after the Reservation.
9.7 No refund will be possible once the Experience has started or when you have started using a package, accommodation, meal or any other service of a Product or Activity.
Other modifications and cancellations
9.8 A Supplier may, from time to time, make changes to a Product after its purchase, including, without limitation, the date, price, included services, coverage, age requirements and/or any other features and /or Product requirement. The Provider may make a change to the user about the contracted activity; If the change proposed by the Supplier is not to the user's satisfaction, the user will have the right to a full refund of the original purchase price.
Exceptions to the right of withdrawal or cancellation: The right of withdrawal will not be applicable to contracts that refer to:
When the refund occurs (withdrawal is exercised) the amount paid will be returned. The deadline for making the refund will be within 14 calendar days at most and through the same means in which the purchase was made.
11.1 Warranty: The Supplier that offers the contracted activity or Experience is responsible for guaranteeing and complying with all the requirements and qualities of the service offered.
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part thereof that is null or ineffective, the General Conditions subsisting in everything else, such provision, or the part thereof that is affected, being considered not in place.
Our responsibility
13.1 Please read this section carefully. This section describes Vizitio's limitation of liability to you for problems that may arise in connection with your use of the services. If you do not understand the terms set forth in this section or elsewhere in these Terms of Use, please consult an attorney to resolve your concerns before accessing or using the Services.
13.2 the information, content, software, platform and services provided by vizitio may contain inaccuracies or errors, including reservation availability or pricing errors. Vizitio does not guarantee the accuracy of the content and disclaims all liability for any errors or other inaccuracies related to the information and description of products and other services, including, but not limited to, price, availability, photographs, features, services included and not included, product overviews, reviews, ratings, etc. Likewise, Vizitio expressly reserves the right to correct any availability and pricing errors and/or reservations made for which the price is incorrect.
13.3 Vizitio does not guarantee the suitability of the information, content, software, platform, products and other services for any purpose and the included services or offers of any product or service do not constitute any endorsement or recommendation of such products or services. by Vizitio. Such information, content, software, platform, products and services are provided “as is” without warranty of any kind. Vizitio disclaims all warranties and conditions that the platform is free of viruses or other harmful components. Vizitio disclaims all warranties and conditions with respect to this information, content, software, platform, products and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. to the extent permitted by law.
13.4 Suppliers are independent contractors and are not agents or employees of any of Vizitio. Vizitio is not responsible or liable for the acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of any such providers or for any personal injury, death, property damage or other damages or expenses resulting from or arising from any reservation or use of a product. Vizitio will not be held responsible nor will it make any refund in case of delay, cancellation, overbooking, strike, force majeure or other causes beyond its direct control nor is it responsible for any additional expenses, as well as omissions, delays, changes of route or acts of any government or authority.
13.5 Vizitio (or any of its officers, directors and affiliates) will in no event be liable for any direct, indirect, punitive, incidental, special, exemplary or consequential damages (including, but not limited to, loss of data, information or direct costs). to obtain replacement goods or services) arising from or in any way related to a product or a reservation or your access, viewing or use of the services based on the assumption of negligence, contract, tort, strict liability or any other cause, including if vizitio has been notified of the possibility of such damages.
13.6 If Vizitio is held liable for any loss or damage arising out of or in connection with the use of the services or a reservation or use of a product, in no event will Vizitio's obligations exceed the total amount paid to Vizitio in relation to the reservation that gave rise to the claim.
13.7 the limitation of liability described in this section 18 reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms of use is determined to have failed of its essential purpose. The limitations of liability set forth in these terms of use inure to the benefit of vizitio.
Vizitio Bonuses
13.8. For each Product you reserve, you will receive one Vizitio-branded ticket (or a Vendor receipt) (in both cases, a “Ticket”) for each product you reserve, and such Ticket will be issued on behalf of the applicable Vendor. To access and print your Ticket, you will be directed to a secure web page owned by Vizitio that contains a link to your Ticket. On certain Reservations, you will receive an electronic ticket in addition to or instead of the paper ticket.
13.9 To redeem your Product, you must provide the original and genuine Ticket to the relevant Supplier. The Reservation cannot be validated or redeemed if you do not present a valid Ticket. Please read the terms and conditions relating to your Booking to understand the Supplier's requirements upon submission of the Ticket.
13.10 For security reasons, you must present a valid photo ID and sign the Ticket when redeeming it.
13.11 In some cases, a Supplier may also ask you to present the payment card used to purchase the Product at the time of redemption. This generally applies to attraction and show tickets. At the time of purchase, you should receive information about whether or not it is a necessary requirement. If you have questions about this requirement, please contact the VIzitio Customer Service team.
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third, called Dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link to ODR platform: http://ec.europa.eu/consumers/odr/.
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the domicile of the provider (if he is not considered a consumer for the purposes of the TRLGDCU) or the user. (if you are considered a consumer for the purposes of the TRLGDCU).
These General Conditions are subject to the provisions of:
European regulations that regulate electronic commerce:
Spanish regulations:
Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.
In addition, we have official complaint forms available to consumers and users. You can request them by calling the Customer Service telephone number 937023217 Or through our contact form.
Please enter your username or email address, you will receive a link to create a new password via email.
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